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Take public transport: train, tram, metro and bus

Public transport is a crucial part of our business mobility today. Relocations for the work are no longer only done by car, but also by tram, bus and train, whether or not supplemented by a ride with the (sub) bicycle or (part) scooter. Or does that colorful collection of train and tram tips mean extra administrative hassle? Not at all. All trips by public transport simply appear on one periodic invoice, which also lists mobility expenses such as taxi or parking costs.

Buy train ticket with your mobility card

Via the Milo app that is linked to the MAES Mobility Card you can buy your train tickets at the NMBS in no time at all. Moreover, you and your employees can categorize every train ride. If it is a home-to-work transfer, if it is a transfer to a customer or if the journey belongs to yet another cost item, then you simply add extra information. In other words, processing invoices and receipts manually is a thing of the past, and that means administrative simplification of format.

From one-time bus ride to subscription

Do you and your employees take the bus? Then you can purchase your De Lijn tickets directly via the Milo app – at least if you are a MAES Mobility Card holder! Also a subscription at De Lijn activate and pay with your mobility card. Any discounts that certain cities or municipalities give to their residents are automatically deducted.

Brussels public transport

Finally, the MAES Mobility Card makes it easy to take public transport in Brussels, including the metro. With this mobility card you can go to the POS terminals of GO and to the ticket offices of Bootik and Kiosk. Do you work with the MOBIB card? Then just link it to your MAES Mobility Card!

FAQ

Hoe kan ik een extra kaart aanvragen?

You can easily do this via the online management module of the MAES Mobility Card.

Help, my MAES Mobility Card has been lost or stolen.

Have you lost your MAES Mobility Card or has it been stolen? Report this loss directly to the police and the MAES customer service. The MAES Mobility Card is then immediately blocked. It is also possible to report the loss of your card online. Log in on ‘My MAES’ and click on ‘lost’ with your data and your card is immediately blocked. The “Lost and stolen” department is available 24 hours a day, 7 days a week.

Call MAES:

+ (32) (0) 3 889 89 89
After this, a new MAES Mobility Card will be created immediately, which will be sent to you as soon as possible. The PIN code of your new MAES Mobility Card will not change.

What does a MAES Mobility Card cost?

We would like to refer you to the rates of the MAES Mobility Card.

What is the difference between a MAES fuel card and a MAES Mobility Card?

With a mobility card you can, among other things, refuel in Europe, charge electric, buy tickets for public transport, pay parking fees (underground and above ground) and more …. – Click here for more information about our rates

What are the benefits of a MMC?

With an MMC you do full cost control regarding mobility. Everything is centralized on one invoice and therefore you no longer need to keep receipts (except for restaurant receipts). Belgian VAT can easily be recovered in this way. In a second phase, a mobility card can be used to allocate budgets to employees in the context of the cafeteria plan / mobility budget and flex plan.

Can the MAES Mobility Card replace my existing MAES fuel card?

Depending on individual needs, this certainly is a possibility. Are you only looking for a fuel card with which you can refuel budget-friendly? Then the MAES fuel card is the best option. Do you need more mobility options? Then remember that you enjoy the same conditions with the MMC as with our MAES fuel card

Where can I refuel with MMC in the BENELUX and the rest of EUROPA?

In Belgium you can refuel at all our own stations with the MAES Mobility Card. You can find them here. Outside of Belgium you can refuel at stations where they accept a VISA card in the following countries: Andorra, Bosnia and Herzegovina, Bulgaria, Cyprus, Denmark, Germany, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, Spain, Czech Republic, Turkey, United Kingdom, Sweden and Switzerland.

Can I replace my OBU with the MMC?

No that is not possible. You can pay toll with the MMC in Europe but for the kilometer toll in Belgium an OBU remains necessary.

I am a “private person”. Can I also request the MMC?

The card is only intended for the holders of a VAT or company/business number.

Which VAT can I recuperate?

Only Belgian VAT can be reclaimed. With regard to parking, all VAT will be clearly stated on the invoice. For street parking there is no VAT charge, but there is for parking behind a barrier. Regarding the recuperation of VAT on restaurant expenses, you must keep the receipts as drink and food have a separate rate and therefore only can be split up on the restaurant ticket.

What about foreign VAT?

For expenses abroad you will receive an invoice with foreign VAT, which you can not settle in Belgium.

You have two options there:

  1. Reclaim the foreign VAT yourself in the country concerned via Intervat / VatRefund;
  2. Or you can have this done by our partner VAT-IT. MAES negotiated a favorable rate with them (20% of the VAT amount on a no cure no pay basis) in order to reclaim your VAT. In that case, send an e-mail to maes@vatit.com and they will contact you.

Can my MMC be put on a license plate?

An MMC is always registered on a name and is personal. On license plate is not possible and it is also not transferable to third parties.

Will my card be replaced FREE in the event of loss, theft or damage?

No. If you lose your card or it is stolen, you should block the card via CARD STOP. New cards are delivered at the applicable rates.

Can I change my PIN code or take over the code from my existing (MAES) fuel card?

You can choose your PIN yourself when requesting the MMC via a Self Service Web application. This code can and may therefore be the same as that of a MAES fuel card.

Kan ik vignetten betalen (bvb. OosteCan I pay vignettes (eg Austria, Switzerland) with the MMC?rijk , Zwitserland) met de MMC?

If the cardholder is authorized for Parking / Toll and the payments are made physically, whereby the payment at the terminal actually takes place on the code for “Toll & Bridge fees”, these Eurovignettes can indeed be purchased. However, this is not possible via the internet.

I work in Belgium, but I only have Dutch VAT / company number? Can I also apply for the Maes Mobility Card?

No, this is not possible. We refer you directly to www.xximo.com

How do I apply for a MAES Mobility card?

You can request an MMC by sending an email to mmc@maesmobility.be, we will then send you the application forms. Here you can find all information.

What are the steps to apply for a MAES Mobility Card

Are you interested in the MMC? Send an email to mmc@maesmobility.be with your info!

How fast will I receive my MAES Mobility Card

When we receive the application, we start as soon as possible. As soon as you get an account, you have to apply for the MMC yourself. After this request, the MMC is prepared and shipped, this can take up to 2 weeks.

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