FAQ

All questions about MAES Mobility Card

Frequently asked questions about: MAES Mobility Card

Help, my MAES Mobility Card has been lost or stolen.

Have you lost your MAES Mobility Card or has it been stolen? Report this loss directly to the police and the MAES customer service. The MAES Mobility Card is then immediately blocked. It is also possible to report the loss of your card online. Log in on ‘My MAES’ and click on ‘lost’ with your data and your card is immediately blocked. The “Lost and stolen” department is available 24 hours a day, 7 days a week.

Call MAES:

+ (32) (0) 3 889 89 89
After this, a new MAES Mobility Card will be created immediately, which will be sent to you as soon as possible. The PIN code of your new MAES Mobility Card will not change.

Can I replace my OBU with the MMC?

No that is not possible. You can pay toll with the MMC in Europe but for the kilometer toll in Belgium an OBU remains necessary.

Which VAT can I recuperate?

Only Belgian VAT can be reclaimed. With regard to parking, all VAT will be clearly stated on the invoice. For street parking there is no VAT charge, but there is for parking behind a barrier. Regarding the recuperation of VAT on restaurant expenses, you must keep the receipts as drink and food have a separate rate and therefore only can be split up on the restaurant ticket.

Can my MMC be put on a license plate?

An MMC is always registered on a name and is personal. On license plate is not possible and it is also not transferable to third parties.

Will my card be replaced FREE in the event of loss, theft or damage?

No. If you lose your card or it is stolen, you should block the card via CARD STOP. New cards are delivered at the applicable rates.

Can I change my PIN code or take over the code from my existing (MAES) fuel card?

You can choose your PIN yourself when requesting the MMC via a Self Service Web application. This code can and may therefore be the same as that of a MAES fuel card.

Can the mileage entry be switched off?

No, this is not possible. To save time, you can always enter ‘0 (zero)’ when entering the kilometers before refueling.

I work in Belgium, but I only have Dutch VAT / company number? Can I also apply for the Maes Mobility Card?

No, this is not possible. We refer you directly to www.xximo.com

What are the steps to apply for a MAES Mobility Card

Are you interested in the MMC? Send an email to mmc@maesmobility.be with your info!

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