FAQ
Frequently asked questions about: Fuel Cards
How can I top up my Prepaid card?
If you already have a prepaid card that you would like to reload, you can contact us by email and you can transfer the agreed amount.
I suspect some sort of fraude with my card, what do i do now?
If you think that skimming or fraude has occured with your card or at our service stationss. Please contact us as soon as possible. That way, we can check it right away. Do call us on 03 889 89 89 or contact us.
At which stations outside of MAES can I still go with a MAES fuel card
With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!
I have forgotten the code of my MAES fuel card, how do I request a new one?
You can request the pin code by e-mail, but make sure you do this with your registered e-mail address.
How do I request a fuel card?
Not yet a customer? Then you can easily find all the information about the fuel cards here and you can also immediately request a fuel card. If you are already a customer and you want an extra fuel card, you can do this via my MAES, by telephone, by email or by using the contact form.
I entered the wrong PIN code 3 times, what now?
You can have the fuel card unblocked again by e-mail, but make sure you do this with your registered e-mail address.
Are there fixed costs for a fuel card?
Our fuel card is free, so you have no fixed costs, administration costs or purchase obligation. You just pay what you refueled each month.
Is there a purchase obligation with a MAES fuel card?
There is no purchase obligation for our fuel card, so if you do not refuel for a month, you will not receive an invoice for that month.