FAQ

Frequently asked questions about: Fuel Cards

How can I top up my Prepaid card?

If you already have a prepaid card that you would like to reload, you can contact us by email and you can transfer the agreed amount.

I suspect some sort of fraude with my card, what do i do now?

If you think that skimming or fraude has occured with your card or at our service stationss. Please contact us as soon as possible. That way, we can check it right away. Do call us on 03 889 89 89 or contact us.

At which stations outside of MAES can I still go with a MAES fuel card

With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!

I have forgotten the code of my MAES fuel card, how do I request a new one?

You can request the pin code by e-mail, but make sure you do this with your registered e-mail address.

How do I request a fuel card?

Not yet a customer? Then you can easily find all the information about the fuel cards here and you can also immediately request a fuel card. If you are already a customer and you want an extra fuel card, you can do this via my MAES, by telephone, by email or by using the contact form.

I entered the wrong PIN code 3 times, what now?

You can have the fuel card unblocked again by e-mail, but make sure you do this with your registered e-mail address.

Are there fixed costs for a fuel card?

Our fuel card is free, so you have no fixed costs, administration costs or purchase obligation. You just pay what you refueled each month.

Is there a purchase obligation with a MAES fuel card?

There is no purchase obligation for our fuel card, so if you do not refuel for a month, you will not receive an invoice for that month.

Can I apply for a MAES fuel card as a private individual?

Our fuel cards are for companies & self-employed persons. We do not offer a fuel card for private individuals.

On which stations can I use my MAES fuel card

With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. Rest assured, with the MAES Fuel card, there is always a fuel station close by.

I would like to request an extra MAES fuel card

You can easily request an extra fuel card via “my MAES”, this can also be done by mail or you can call 03 889 89 89

Can I get a list of all my refuelings?

Via “my MAES” you can request an overview of all your transactions.

Can I link my MAES fuel card to ESSO points?

The ESSO points belong to ESSO itself, more information can be found on their website.

Can I refuel all products with my MAES fuel card?

Your fuel card is standard open for all our products, but you can block certain products via “my MAES”. This way you can never fill up incorrectly or your employees cannot fill up with wrong products. You can also indicate this during the fuel card application.

Can I block certain products for my MAES fuel card?

Your fuel card is standard open for all our products, but you can block certain products via “my MAES”. This way you can never fill up incorrectly or your employees cannot fill up with other products. You can also indicate this during the application.

My MAES fuel card is illegible, now what?

If your fuel card is illegible, it is best to request a new card, the application is free and so you can continue quickly and easily.

My MAES fuel card is blocked, now what?

  • Is this a new MAES fuel card? Then be sure to check whether you have activated it. You can do this via MY MAES or via email.
  • If this is an already used card, make sure that the last bill is payed. Sometimes a direct debit is cancelled for whatever reason and the card is automatically blocked by our system. Of course, we will also release it immediately upon payment.
  • If all bills are in order, it may also be normal that the card is defective. Let us know by email and we will check this!

I recently applied for a fuel card, when can I expect it?

We always try to send the fuel cards within three working days, of course it depends on when the post will deliver them. But you should definitely have it within ten days!

I have a fleet of cars, can I request a quote?

You can request a quote by mail. Be sure to state the number of fuel cards and the estimated volume so that we can draw up an appropriate offer.

How can I best protect my fuel card?

You can always put the fuel card in your car or just leave it in your wallet, make sure that you do not put the pin code with the card, for example. It is all too easy for people with bad intentions to use your card.

Can I request multiple fuel cards?

You can easily submit an application via our website, where you can also specify the desired number of cards.

Can I request a fuel card for several companies?

You can make multiple requests via our website, but make sure that you specify a different e-mail address for each request. If you still want to arrange it via 1 e-mail address, please contact us by mail or give this in the comments.

Why do I have to provide an estimate during my application?

The estimate helps us to determine whether the standard limit of 250 € per week is sufficient.

What is being checked by the credit supplier?

The credit insurer bases itself on all information available about your company (annual accounts, sector data, history, …). A negative advice does not mean that you cannot apply for a MAES fuel card, but we may ask for a guarantee in that case.

How are the MAES fuel cards sent?

The fuel cards are sent blocked by mail. You have to activate it via “my MAES” or via email. You will receive the login details via email. This way we can prevent fraud or theft.

How do I change the code of my MAES fuel card?

You can change the pin code quickly and easily, for this you have to go to one of our own petrol stations, this is not possible at our partners, there you select “other products” where you will find the option to change the pin codes.

Can I set a limit on my fuel card?

The fuel cards are sent with a standard limit of € 250 per week. However, if desired, you can set a different limit, which can be per day, week or month. Not every amount is possible, but you can always contact us by mail and we will immediately arrange this.

Can you use the MAES Fuel card internationally?

With the MAES fuel card you can refuel in 1700 locations in the Benelux. The MAES Mobility card on the other hand gives you the possibility to refeul in the rest of Europe.

How do I refeul with my MAES fuel card?

At the service station you walk up to the terminal, slide in your card and you follow the instructions. After you can remove your card, you choose your desired product, go to the pump and you can start to refeul.

How can i compare Fuel Cards?

On this page, you get some important tips to compare fuel cards. Have a look!

How can I top up my MAES Prepaid Card?

If you already have a prepaid card that you would like to top up, you can contact us by mail and you can then transfer the agreed amount.

Can I use the MAES Prepaid Card as a gift card?

Certainly, you can request the card from us and then have an amount put on it. Then this card can simply be used as a gift card.

Meer tonen