Frequently asked questions about: Fuel Cards
If you already have a prepaid card that you would like to reload, you can contact us by email and you can transfer the agreed amount.
If you think that skimming or fraude has occured with your card or at our service stationss. Please contact us as soon as possible. That way, we can check it right away. Do call us on 03 889 89 89 or contact us.
With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!
You can request the pin code by e-mail, but make sure you do this with your registered e-mail address.
Not yet a customer? Then you can easily find all the information about the fuel cards here and you can also immediately request a fuel card. If you are already a customer and you want an extra fuel card, you can do this via my MAES, by telephone, by email or by using the contact form.
You can have the fuel card unblocked again by e-mail, but make sure you do this with your registered e-mail address.
Our fuel card is free, so you have no fixed costs, administration costs or purchase obligation. You just pay what you refueled each month.
There is no purchase obligation for our fuel card, so if you do not refuel for a month, you will not receive an invoice for that month.
Our fuel cards are for companies & self-employed persons. We do not offer a fuel card for private individuals.
With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. Rest assured, with the MAES Fuel card, there is always a fuel station close by.
You can easily request an extra fuel card via “my MAES”, this can also be done by mail or you can call 03 889 89 89
Via “my MAES” you can request an overview of all your transactions.
The ESSO points belong to ESSO itself, more information can be found on their website.
Your fuel card is standard open for all our products, but you can block certain products via “my MAES”. This way you can never fill up incorrectly or your employees cannot fill up with wrong products. You can also indicate this during the fuel card application.
Your fuel card is standard open for all our products, but you can block certain products via “my MAES”. This way you can never fill up incorrectly or your employees cannot fill up with other products. You can also indicate this during the application.
If your fuel card is illegible, it is best to request a new card, the application is free and so you can continue quickly and easily.
- Is this a new MAES fuel card? Then be sure to check whether you have activated it. You can do this via MY MAES or via email.
- If this is an already used card, make sure that the last bill is payed. Sometimes a direct debit is cancelled for whatever reason and the card is automatically blocked by our system. Of course, we will also release it immediately upon payment.
- If all bills are in order, it may also be normal that the card is defective. Let us know by email and we will check this!
We always try to send the fuel cards within three working days, of course it depends on when the post will deliver them. But you should definitely have it within ten days!
You can request a quote by mail. Be sure to state the number of fuel cards and the estimated volume so that we can draw up an appropriate offer.
You can always put the fuel card in your car or just leave it in your wallet, make sure that you do not put the pin code with the card, for example. It is all too easy for people with bad intentions to use your card.
You can easily submit an application via our website, where you can also specify the desired number of cards.
You can make multiple requests via our website, but make sure that you specify a different e-mail address for each request. If you still want to arrange it via 1 e-mail address, please contact us by mail or give this in the comments.
The estimate helps us to determine whether the standard limit of 250 € per week is sufficient.
The credit insurer bases itself on all information available about your company (annual accounts, sector data, history, …). A negative advice does not mean that you cannot apply for a MAES fuel card, but we may ask for a guarantee in that case.
The fuel cards are sent blocked by mail. You have to activate it via “my MAES” or via email. You will receive the login details via email. This way we can prevent fraud or theft.
You can change the pin code quickly and easily, for this you have to go to one of our own petrol stations, this is not possible at our partners, there you select “other products” where you will find the option to change the pin codes.
The fuel cards are sent with a standard limit of € 250 per week. However, if desired, you can set a different limit, which can be per day, week or month. Not every amount is possible, but you can always contact us by mail and we will immediately arrange this.
With the MAES fuel card you can refuel in 1700 locations in the Benelux. The MAES Mobility card on the other hand gives you the possibility to refeul in the rest of Europe.
At the service station you walk up to the terminal, slide in your card and you follow the instructions. After you can remove your card, you choose your desired product, go to the pump and you can start to refeul.
On this page, you get some important tips to compare fuel cards. Have a look!
If you already have a prepaid card that you would like to top up, you can contact us by mail and you can then transfer the agreed amount.
Certainly, you can request the card from us and then have an amount put on it. Then this card can simply be used as a gift card.