My address has been changed, how should I report this

If your address is changed, it is best to let us know, so you will not have any problems when you, for example, request a new card. You can quickly adjust this yourself via MY MAES, or you can easily do this by sending it via an email to info@maesmobility.be or via the contact page on our website.

I have a different bank account number, do I have to provide this and how?

When changing your bank account number, it is best to report this as soon as possible in order not to have any problems with the direct debit. This keeps everything running smoothly and you do not risk the blocking of your fuel card. You can do this conveniently via an email at info@maesmobility.be or on the contact page of MAES.

I have a new VAT number, should I have it changed?

If your VAT number is changed, it is best to let us know, so you always get the correct information on your invoice. You can do this easily by telling us this via an email to info@maesmobility.be or via the contact page on our website.

Where can I find my invoices online?

To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.

How should I order?

You can easily order or request a quote via the website.

If you wish you can also do this by phone on 03 889 89 89,

I made a double payment, how do I get my money back?

As soon as we receive the double payment, we will transfer this amount as soon as possible! So you don’t have to worry about this.

I have not received an invoice, why is this?

You can expect an e-invoice from us every month. If you have not received it, be sure to check your SPAM folder first. Otherwise you can contact us immediately and we will check this. Have you recently changed your email address? Adjust this quickly on my MAES or contact or email us with the new details.

I have made a fuel card request, but I have not received a response.

Do you not receive a confirmation email after submitting an online fuel card request? Then be sure to check your SPAM folder. Sometimes the mails can end up here. You have nothing? Please contact us via email or our contact page.

How to apply for sponsorship?

Send an email with your info and your questions and we will review the application as soon as possible.

I cannot log in to my MAES.

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

I cannot log into my SMART REPORTING account

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

I cannot log into my MMC.

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

Is there a MAES app somewhere

At the moment we only have our station finder available as an online application. This station finder came as a temporary replacement for our old app, which is no longer supported or maintained. But keep an eye on the newsletter and our facebook page! Because soon you will receive more information about our brand new MAES app. And meanwhile you can always find the nearest station on the stationfinder.

How do I download the station finder?

To put the station finder on your mobile phone so that you can quickly open the application with one click, you can go here.

How can I have my data deleted at MAES?

If you want to stop with us as a customer, we think this is a great pity! Once all payments are fulfilled you can have your data removed, you can best contact us by mail and we will arrange the necessary!

How can I request all data that MAES has from me?

For this you need to contact us so that we can look this up and let us know. Rest assured that we keep your information confidential and keep only the essentials for proper functioning!

Have I come to the right place for electricity?

No, only the petrol stations of OCTA + have been transferred to MAES, for electricity please contact 02/851 01 51 (NL) or 02/851 01 52 (FR)

What is a reservation amount when using a credit card (Visa, Mastercard, ...)

After a refueling I see that 125 € has been withdrawn from my account. How come? Your card issuer makes a “reservation” when unhooking the gun. This amount is only a temporary reservation and will never be deducted from your account. This amount will disappear after a few days. You can repeat this question with another question. Eg more has been deducted from my card than I have refueled? This is probably a reservation amount.

I have a question about my OCTA + hybrid card

You can call Octa + cards on 02/257 46 18

I put my card in the money slot

Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.

I have a question about my electricity bill

For electricity please contact Octa + 02/851 01 51 (NL) or 02/851 01 52 (FR).