If your address is changed, it is best to let us know, so you will not have any problems when you, for example, request a new card. You can quickly adjust this yourself via MY MAES, or you can easily do this by sending it via an email to firstname.lastname@example.org or via the contact page on our website.
When changing your bank account number, it is best to report this as soon as possible in order not to have any problems with the direct debit. This keeps everything running smoothly and you do not risk the blocking of your fuel card. You can do this conveniently via an email at email@example.com or on the contact page of MAES.
If your VAT number is changed, it is best to let us know, so you always get the correct information on your invoice. You can do this easily by telling us this via an email to firstname.lastname@example.org or via the contact page on our website.
You can easily order or request a quote via the website.
If you wish you can also do this by phone on 03 889 89 89,
As soon as we receive the double payment, we will transfer this amount as soon as possible! So you don’t have to worry about this.
You can expect an e-invoice from us every month. If you have not received it, be sure to check your SPAM folder first. Otherwise you can contact us immediately and we will check this. Have you recently changed your email address? Adjust this quickly on my MAES or contact or email us with the new details.
Send an email with your info and your questions and we will review the application as soon as possible.
At the moment we only have our station finder available as an online application. This station finder came as a temporary replacement for our old app, which is no longer supported or maintained. But keep an eye on the newsletter and our facebook page! Because soon you will receive more information about our brand new MAES app. And meanwhile you can always find the nearest station on the stationfinder.
To put the station finder on your mobile phone so that you can quickly open the application with one click, you can go here.
If you want to stop with us as a customer, we think this is a great pity! Once all payments are fulfilled you can have your data removed, you can best contact us by mail and we will arrange the necessary!
For this you need to contact us so that we can look this up and let us know. Rest assured that we keep your information confidential and keep only the essentials for proper functioning!
No, only the petrol stations of OCTA + have been transferred to MAES, for electricity please contact 02/851 01 51 (NL) or 02/851 01 52 (FR)
After a refueling I see that 125 € has been withdrawn from my account. How come? Your card issuer makes a “reservation” when unhooking the gun. This amount is only a temporary reservation and will never be deducted from your account. This amount will disappear after a few days. You can repeat this question with another question. Eg more has been deducted from my card than I have refueled? This is probably a reservation amount.
You can call Octa + cards on 02/257 46 18
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
For electricity please contact Octa + 02/851 01 51 (NL) or 02/851 01 52 (FR).