Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
Sometimes it can go wrong when paying or refueling. If you had this problem, you can always let us know via the complaint form. There you can leave all information and we will reviewed it and get back to you asap.
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
An accident can always happen. If you contact us we can look for a solution together.
Prices depend on a variety of factors. These are of course driven by the official price, but also have an influence of competition and region. But rest assured, MAES always tries to give the best possible price!
We have a car wash at some of our stations, which is almost always managed by a third party. Here you can find all locations.
With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!
On this page you can always find the locations of our petrol stations with a shop.
With our handy stationfinder you can easily see where you can go for Gas oil. Just filter on the product and you will see the nearest stations
With our handy stationfinder you can easily see where you can go for Petroleum. Just filter on the product and you will see the nearest stations
With our handy stationfinder you can easily see where you can go for LPG. Just filter on the product and you will see the nearest stations
You can go to our head office in Bornem for Gas cylinders, please contact us and we will help you immediately.
Please contact us and we will help you on!
Your voucher remains valid for 60 days at the issuing station. To use it, tap on the screen and select refueling, enter your fuel and pump number and then credit note, enter your code and you can refuel.
From 12 October 2018, all service stations in the EU will have to put new fuel labels on their pumps. These labels are the same across Europe and should make it easier to know what to fill up. In addition to the labels on the pumps, these also appear on the new vehicles (in the maintenance booklet and in the fuel filler flap) to show which fuel to use to avoid problems.
- Petrol types: The petrol types have a round shape with the letter “E” followed by a number. The number after the “E” represents the maximum percentage of biocomponents that may be incorporated. These biocomponents are added to reduce CO2 emissions. For example, Euro 95 will be designated E10 and Super 98 will become E5.
- Diesel types: The diesel types get a square shape with the letter B, which does not stand for Petrol, so do not get caught here. But represents the maximum percentage of specific biodiesel components that may be incorporated. The XTL indicates that the fuel is synthetic and is not made from crude oil.
- Gaseous fuels: For gaseous fuels, the label is diamond-shaped.
To avoid confusion, the old product names on the pumps are not going to disappear immediately.