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AT MAES AT THE PUMP

In recent years, MAES has grown into the 3rd largest independent player in the petrol station market. In recent years we have grown from 50 own stations to currently just under 300 stations under our own management. You can find our locations all over Belgium, our fuel card network itself all over the Benelux. In addition to our own MAES filling stations, we also manage stations under the SHELL & ESSO brands. Of course we always offer our competitive price and excellent service everywhere. With our MAES fuel card you naturally have a network of nearly 1,700 petrol stations that you can use in addition to our own stations. So there is always a pump in your area!

REFUELING AT MAES

You can get petrol and diesel of excellent quality at practically all our petrol stations. But you can also contact us for other products. We also have a large number of locations where we offer Supremium, Super +, V-Power AdBlue, LPG, LNG, CNG, HVO, Gasoil & Petroleum. Via the product selection in our handy station finder you can easily find the nearest station for your product! We always try to guarantee the most competitive price for all your products!

MORE THAN JUST A SERVICE STATION

In addition to the products at the pump, many stations also have a shop where you can just stop for a coffee, something to eat or to buy something. In addition, we also have a place at a large number of locations to inflate your tires and clean your windows. Some shops also have a self-service car wash available to let your car leave the parking shinier. At our petrol station in Wilrijk you can even go to a machine to top up your screen wash!

UNMANNED / MANNED

We have both manned and unmanned stations in our own network. At our manned stations you can always find someone who can help you during the day and they ensure that these stations always look their best. But our unmanned stations are also cleaned and checked by our technicians on a very regular basis. We want to ensure that you can always go to a clean and well-maintained gas station!

SAFETY

Our petrol stations are equipped with multiple cameras to secure our stations, but these cameras can also be of service to you! You can always contact us if you have lost something or if something has been stolen or damage has occurred. Please note that we are never allowed to release camera images, so you must always file a complaint with the police first, they can then contact us to request the images.

It is also important to know that there is an emergency stop at every station should something go wrong with refueling. This will close the entire station, which can prevent worse. Of course, only use this button in emergency situations!

WHAT CAN BE DONE BETTER

We always try to ensure that our stations are in perfect condition, that you can go there for a variety of products & services and that they can always be found near you. But we also know that everything can always be better. Hence, we invite you to take a moment to leave your opinion. We use a handy form to gauge what is important to you, what you think could be improved and what you are satisfied with. Rest assured, we take your input into account and try to make our stations better! Take a look here!

FAQ

I put my card in the money slot

Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.

I put money in the machine and I couldn’t fill for the entire amount.

Sometimes it can go wrong when paying or refueling. If you had this problem, you can always let us know via the complaint form. There you can leave all information and we will reviewed it and get back to you asap.

Money has gotten stuck in the machine, now what?

Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.

What other fuel cards are accepted at MAES?

MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.

I think I have seen signs of Skimming at one of the stations, what now?

If you think there is a case of skimming or fraud taking place at our stations, please notify us as soon as possible, so we can check this immediately. You can call 03 889 89 89, email us or leave a message on the site.

The ticketpaper ran out, what now?

If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.

Can I request camera images from MAES?

You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.

I have suffered damage at a gas station, what now?

You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.

I caused damage at one gas station, what now?

An accident can always happen. If you contact us we can look for a solution together.

I have suffered damage from a third party at a gas station, what now?

You can always let us know, we can check the images but can only give them to the police. You therefore have to file a complaint for this.

How are prices set at the gas stations?

Prices depend on a variety of factors. These are of course driven by the official price, but also have an influence of competition and region. But rest assured, MAES always tries to give the best possible price!

Are the prices at the petrol stations the same everywhere?

Prices are calculated on the official price and may vary from region to region. But rest assured, MAES always tries to give the best possible price!

Where can I go for a car wash at MAES?

We have a car wash at some of our stations, which is almost always managed by a third party. Here you can find all locations.

At which stations outside of MAES can I still go with a MAES fuel card

With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!

Which stations have a shop?

On this page you can always find the locations of our petrol stations with a shop.

Where can I fill up with gas oil?

With our handy stationfinder you can easily see where you can go for Gas oil. Just filter on the product and you will see the nearest stations

Where can I fill up with petroleum

With our handy stationfinder you can easily see where you can go for Petroleum. Just filter on the product and you will see the nearest stations

Where can I refuel LPG?

With our handy stationfinder you can easily see where you can go for LPG. Just filter on the product and you will see the nearest stations

Where can I buy gas bottles?

You can go to our head office in Bornem for Gas cylinders, please contact us and we will help you immediately.

At what service station am I?

If you can’t figure out where you are or where, you can always provide us of a city, a streetname with number by mail or the contact page and we will help you!

My card is blocked in the machine, what should I do?

Please contact us and we will help you on!

I have received a credit voucher, how should I use it?

Your voucher remains valid for 60 days at the issuing station. To use it, tap on the screen and select refueling, enter your fuel and pump number and then credit note,  enter your code and you can refuel.

On which stations can I use my MAES fuel card

With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. Rest assured, with the MAES Fuel card, there is always a fuel station close by.

What exactly is E5, E10 or B7?

From 12 October 2018, all service stations in the EU will have to put new fuel labels on their pumps. These labels are the same across Europe and should make it easier to know what to fill up. In addition to the labels on the pumps, these also appear on the new vehicles (in the maintenance booklet and in the fuel filler flap) to show which fuel to use to avoid problems.

  • Petrol types: The petrol types have a round shape with the letter “E” followed by a number. The number after the “E” represents the maximum percentage of biocomponents that may be incorporated. These biocomponents are added to reduce CO2 emissions. For example, Euro 95 will be designated E10 and Super 98 will become E5.
  • Diesel types: The diesel types get a square shape with the letter B, which does not stand for Petrol, so do not get caught here. But represents the maximum percentage of specific biodiesel components that may be incorporated. The XTL indicates that the fuel is synthetic and is not made from crude oil.
  • Gaseous fuels: For gaseous fuels, the label is diamond-shaped.

To avoid confusion, the old product names on the pumps are not going to disappear immediately.

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Want more info?

Don’t hesitate to contact us