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Products of the best quality at the lowest price. Is that possible? Yes, at MAES!

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FAQ

My address has been changed, how should I report this

If your address is changed, it is best to let us know, so you will not have any problems when you, for example, request a new card. You can quickly adjust this yourself via MY MAES, or you can easily do this by sending it via an email to info@maesmobility.be or via the contact page on our website.

I have a different bank account number, do I have to provide this and how?

When changing your bank account number, it is best to report this as soon as possible in order not to have any problems with the direct debit. This keeps everything running smoothly and you do not risk the blocking of your fuel card. You can do this conveniently via an email at info@maesmobility.be or on the contact page of MAES.

I have a new VAT number, should I have it changed?

If your VAT number is changed, it is best to let us know, so you always get the correct information on your invoice. You can do this easily by telling us this via an email to info@maesmobility.be or via the contact page on our website.

Where can I find my invoices online?

To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.

How should I order?

You can easily order or request a quote via the website.

If you wish you can also do this by phone on 03 889 89 89,

I made a double payment, how do I get my money back?

As soon as we receive the double payment, we will transfer this amount as soon as possible! So you don’t have to worry about this.

I have not received an invoice, why is this?

You can expect an e-invoice from us every month. If you have not received it, be sure to check your SPAM folder first. Otherwise you can contact us immediately and we will check this. Have you recently changed your email address? Adjust this quickly on my MAES or contact or email us with the new details.

I have made a fuel card request, but I have not received a response.

Do you not receive a confirmation email after submitting an online fuel card request? Then be sure to check your SPAM folder. Sometimes the mails can end up here. You have nothing? Please contact us via email or our contact page.

How to apply for sponsorship?

Send an email with your info and your questions and we will review the application as soon as possible.

I cannot log in to my MAES.

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

I cannot log into my SMART REPORTING account

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

I cannot log into my MMC.

You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.

Is there a MAES app somewhere

At the moment we only have our station finder available as an online application. This station finder came as a temporary replacement for our old app, which is no longer supported or maintained. But keep an eye on the newsletter and our facebook page! Because soon you will receive more information about our brand new MAES app. And meanwhile you can always find the nearest station on the stationfinder.

How do I download the station finder?

To put the station finder on your mobile phone so that you can quickly open the application with one click, you can go here.

 

 

How do I download the station finder?

To put the station finder on your mobile phone so that you can quickly open the application with one click, you can go here.

Are there any vacancies at MAES?

At MAES we are always looking for new employees, on this page you can see which vacancies are open. You can also send a spontaneous application!

How can I have my data deleted at MAES?

If you want to stop with us as a customer, we think this is a great pity! Once all payments are fulfilled you can have your data removed, you can best contact us by mail and we will arrange the necessary!

How can I request all data that MAES has from me?

For this you need to contact us so that we can look this up and let us know. Rest assured that we keep your information confidential and keep only the essentials for proper functioning!

Have I come to the right place for electricity?

No, only the petrol stations of OCTA + have been transferred to MAES, for electricity please contact 02/851 01 51 (NL) or 02/851 01 52 (FR)

What is a reservation amount when using a credit card (Visa, Mastercard, …)

After a refueling I see that 125 € has been withdrawn from my account. How come? Your card issuer makes a “reservation” when unhooking the gun. This amount is only a temporary reservation and will never be deducted from your account. This amount will disappear after a few days. You can repeat this question with another question. Eg more has been deducted from my card than I have refueled? This is probably a reservation amount.

have a question about my OCTA + hybrid card

You can call Octa + cards on 02/257 46 18

I have a question about my electricity bill

For electricity please contact Octa + 02/851 01 51 (NL) or 02/851 01 52 (FR).

What other fuel cards are accepted at MAES?

MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.

I think I have seen signs of Skimming at one of the stations, what now?

If you think there is a case of skimming or fraud taking place at our stations, please notify us as soon as possible, so we can check this immediately. You can call 03 889 89 89, email us or leave a message on the site.

I suspect some form of fraud with my fuel card, now what?

If you think there is a case of skimming or fraud taking place at our stations, please notify us as soon as possible, so we can check this immediately. You can call 03 889 89 89, email us or contact us.

Can I request camera images from MAES?

You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.

I have suffered damage at a gas station, what now?

You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.

I caused damage at one gas station, what now?

An accident can always happen. If you contact us we can look for a solution together.

I have suffered damage from a third party at a gas station, what now?

You can always let us know, we can check the images but can only give them to the police. You therefore have to file a complaint for this.

How are prices set at the gas stations?

Prices depend on a variety of factors. These are of course driven by the official price, but also have an influence of competition and region. But rest assured, MAES always tries to give the best possible price!

Are the prices at the petrol stations the same everywhere?

Prices are calculated on the official price and may vary from region to region. But rest assured, MAES always tries to give the best possible price!

Where can I go for a car wash at MAES?

We have a car wash at some of our stations, which is almost always managed by a third party. Here you can find all locations.

Which products does MAES offer?

Take a look at our offer page to see which products MAES can deliver for you!

What is the difference between regular diesel and Supremium Diesel?

Supremium Diesel from MAES has an extra additive package, developed in collaboration with Wynn’s. These additives provide even more cleaning power. The cleaner the engine, the cleaner the combustion, the result: more power and less emission.

What is the difference between Euro Super 95 & Super 98

Which octane rating is suitable for your car’s engine depends on the octane rating specified by the manufacturer. Nowadays almost all petrol cars are equipped with an engine management system, which checks during combustion whether petrol with RON 95 (regular Euro 95) or RON 98 (Shell V-Power Petrol) has been refueled. The engine makes optimal use of the available octane number and Shell V-Power Petrol delivers better performance. If your car is suitable for Euro 95, you can always refuel Shell V-Power Petrol.

I am looking for gas cylinders for BBQ, can I go to MAES?

You can go to MAES at the head office for all kinds of gas. Please contact us via email, contact form or call 03 889 89 89.

What exactly is E5, E10 or B7?

From 12 October 2018, all service stations in the EU will have to put new fuel labels on their pumps. These labels are the same across Europe and should make it easier to know what to fill up. In addition to the labels on the pumps, these also appear on the new vehicles (in the maintenance booklet and in the fuel filler flap) to show which fuel to use to avoid problems.

  • Petrol types: The petrol types have a round shape with the letter “E” followed by a number. The number after the “E” represents the maximum percentage of biocomponents that may be incorporated. These biocomponents are added to reduce CO2 emissions. For example, Euro 95 will be designated E10 and Super 98 will become E5.
  • Diesel types: The diesel types get a square shape with the letter B, which does not stand for Petrol, so do not get caught here. But represents the maximum percentage of specific biodiesel components that may be incorporated. The XTL indicates that the fuel is synthetic and is not made from crude oil.
  • Gaseous fuels: For gaseous fuels, the label is diamond-shaped.

To avoid confusion, the old product names on the pumps are not going to disappear immediately.

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